Monday, October 28, 2013

Attaboy

We received an email from an out-of-state interventionist who said a client they sent “had nothing but great things to say” about our treatment clinic. He also wrote that even though he’d only been with us two days, “first impressions can make or break an addict’s chances.” Nice feedback.

In my response I explained that our clinic offers many of the same services as the higher end clinics - but at less than half the cost.

And I went down the list: weekly one-on-one sessions, groups, art therapy, smoking cessation, yoga, massage, outside meetings, gardening, fitness center, recreation room, two full-time chefs, and regular weekend field trips and activities.

But perhaps even more to the liking of the clients is that more than half of our eighteen plus staff members live on the premises and are accessible 24/7.

When a client has questions - or is experiencing any kind of issues - a staff member responds within moments. With the exception of counseling sessions, everyone’s door is open pretty much all day if clients need to talk.