Recovery Connections

John Schwary is CEO of Transitional Living Communities, a 850-bed recovery program he founded in Mesa, Arizona January 9, 1992 when he had a year sober. He's in his 27th year of recovery.

In these posts, he views life mostly through the lenses of recovery. While the blog is factual, he sometimes disguises events and people to protect anonymity.

Thursday, February 13, 2014

Losing Benefits

Sometimes the most trivial things take a lot of time to resolve. That happened this week when I spent around three hours dealing with problems caused by clients illegally downloading movies.

Since this movie theft issue happened six times before, the cable company kept the Internet service off for almost a week. They turned it on again today.  But they promised to discontinue it permanently if there were another incident.

I explained to the clients that if it happened again there would be no service. simply because there's no one else to provide it. After all, there are only so many cable companies.

The alternative would be for each client to spend $30-$50 a month to receive internet through a phone service via a personal hot spot.

Incidents like this have occurred in the past when clients have abused services and no longer have access to them

Among amenities we offer are use of a fitness center. Weekend field trips, such as movies or bowling. Barbecues on holidays. Massages, facials and yoga classes.

But at one time we offered even more benefits. Up until January we had free dental service. Then we lost that because a client complained about the care he received. The dental clinic, which had been donating service for 4 1/2 years, responded by cutting it off. They said they didn't need the aggravation of dealing with ungrateful people. So now clients to have to take care of dental problems on their own.

Another amenity we offered was an in-house job service that was available to treatment program clients. However, after four clients walked off the job the first day, we lost our contract with that company.. Clients now must find jobs on their own.

Sometimes we are unable to help in spite of our best intentions.

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