Recovery Connections

John Schwary is CEO of Transitional Living Communities, a 850-bed recovery program he founded in Mesa, Arizona January 9, 1992 when he had a year sober. He's in his 27th year of recovery.

In these posts, he views life mostly through the lenses of recovery. While the blog is factual, he sometimes disguises events and people to protect anonymity.

Saturday, February 8, 2014

Unhappy former Client

A client who was discharged sends an angry email message about how unfairly he was treated at TLC.

He says he dropped a urinalysis and it came back with what he described as "a false positive." At that point he was told to pack his belongings and leave - standard procedure at our halfway houses. And they must wait three days before they can return.

He also made comments about TLC being "a moneymaker and a fraud."

In my response to him I told him I was sorry that he was angry. And that if he ever needed help our doors would be open. As to TLC being "a moneymaker and a fraud" I pointed out that probably every business in the country – if it wants to continue to operate – must make money.

Twenty years ago I’d get upset when addicts attacked the program. However, today I realize it's part of the recovery business. Because they’re still in denial about their addiction, they lash out at us for their failure.

Today we have many clients who started out exactly like this chap. In fact, some failed half a dozen times. But today they are sober and many are key long-term employees. Some have more than ten years of recovery.

That’s why we don’t give up on those who slip a few times

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