Thursday, July 7, 2016

Finding Replacements

Something I like to ask our managers is to always be training their replacement. But the response is not that good most of the time.

The immediate reaction is usually, "am I getting fired?"

And while that reaction is understandable, that's the last thing on our minds. One of the most difficult things about any business is to find trustworthy managers. Ones who care about the clients and won't steal.

But if a manager is always looking for his replacement we can expand our program. We can move into new areas of business. We can help more people get sober.

But the idea of training their replacement bothers many managers. It might be human nature. Or simply an addict's insecurity. Because they very seldom find anyone they think is qualified. In fact, years ago I found one manager who would discharge anyone he thought was smarter or more qualified that he was. Of course, we found a replacement for him right away.

Because we rarely hire anyone from outside our client pool, finding the right person is sometimes difficult. Even so, for 25 years we've been able to grow and function. But to grow, we keep looking for the next qualified person.

We're always looking to do better at helping addicts rebuild their lives.

Click here to email John