Recovery Connections

John Schwary is CEO of Transitional Living Communities, a 850-bed recovery program he founded in Mesa, Arizona January 9, 1992 when he had a year sober. He's in his 27th year of recovery.

In these posts, he views life mostly through the lenses of recovery. While the blog is factual, he sometimes disguises events and people to protect anonymity.

Thursday, August 3, 2017

Expectations

"What will mess you up most in life is the picture in your head of how it is supposed to be." Unknown

Today we had to transfer a manager to another position because other employees were tired of working with him. In fact, two of them were so unhappy that they threatened to leave without giving notice. Fortunately, we were able to convince one of them to stick around for another week until we could find replacements

It was quite uncomfortable for me to have to move this employee to a different position, one where he didn't have to deal with others very often. And I was uncomfortable because he's been a dedicated employee for five years. And he has a high degree of ability and technical skill that makes him valuable to us. Plus, he's not lazy. It's just that he had a problem with those who didn't live up to his expectations.

One of the things I've learned after over 26 years in this business is not to have too many expectations of others. In fact, I expect those who work for us to screw up on a regular basis. And I'm never disappointed. Someone is always being brought to my office because of their relationships with others in the company. And very often the ones who are creating the problems are those in a supervisory or managerial position.

One of the things that make TLC different from other organizations is that 99% of our staff is in recovery. In fact, all of them went through the TLC program and worked their way up through the ranks. Along the way they not only learned how to work in a business environment, they also had a chance to work on their recovery with fellow addicts and alcoholics.

In fact, unlike most corporations, when we have a personnel problem we usually sit down and have a group with the person until we can sort out what's going on. I remember that over 10 years ago, when we had a non-addict working with our organization in the accounting department, he was amazed that we would shut down our office for 30 to 60 minutes to deal with an employee issue. But since our mission is to help addicts and alcoholics rebuild their lives we rarely fire people unless they continue to do stupid things.

Our job is to help people get through tough times without having to revert to their old behavior.