In the 32 years since TLC opened it's doors we've undergone nothing but change. And change is something that clients profess to like.
And the changes didn/t always come from management. Most of the changes came from the residents themselves. In fact, many of the early rules were the ideas of clients, as opposed to being made up by staff. Job search, curfews, meeting schedules, were all the work of the residents. As were many other policies and procedures. But the idea of change often bothers both staff and clients.
A good example was that someone decided we needed a new floor in the hallway. Many of the tiles were cracked, missing, or stained - so refurbishing the floor was long overdue.
But as soon as the project began, we heard nothing but rumbling from all sides.
"No one told me anything about it"
"That paint's the wrong color." And so forth.
The project created so much uproar that we decided to discontinue any more improvements until we can figure our how to please everyone. There's nothing less gratifying than doing a lot of expensive work and to make everyone unhappy.
Bur whatever we do, be sure that the future is made of nothing but change. Count on it and you'll be much happier when it comes.
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