A caller from out state wondered why TLC isn't a member of the Better Business Bureau.
His daughter is coming here. And he - understandably - wanted to be sure she was coming to a reputable place.
So I explained why we weren't a BBB member - which we were at one time.
For one thing it costs money. And it takes time to keep up with their paperwork. When someone makes a complaint a staff member must answer it.
The other part is that our business gets a lot of complaints. Addicts who relapse or who refuse to pay the $110 a week service fee aren't happy when they have to leave. They had the idea they could use drugs, live here free, and not work.
So after they leave they complain about the food. Or the housing. Or the fact that they had to work, go to meetings and find a sponsor. Or the idea they'd have a roommate - or even two roommates. They thought we were just another place to hang out.
And they go to anyone they hope will listen. The County. The City. The State. One former unhappy client even went to the State Legislature to try to close us down. We're still here and last I heard he was, sadly, still drinking.
Anyone who's interested in how we operate can call me and I'll help them.
They can also talk to the Arizona Board of Behavioral Health licensing, which monitors our treatment program. (The out of state caller talked to them and got a good report.)
Another resource is Maricopa County Environmental Services. They inspect and license our commercial kitchens. They also monitor our pest control.
We also are licensed in the cities that require a license.
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