Today started out perfectly with a complaint from a client's mother.
She called to complain about one of our house managers. And she says she has "documentation" to back up everything she's telling me. And that she'd fax it to me as soon as we were done talking.
She said she lives across the street from our house and is able to observe what goes on there. Plus, her son has been with us for two and half years. So she has a lot of inside information.
Among her complaints was that the manager treats her son poorly. The son lost his ID so it's difficult for him to find work. She says the manager puts a lot of pressure on him to get his ID straightened out so he can find a job. In fact he's been pressuring him for the past month.
However, she says that other residents don't have identification and our manager doesn't bother them at all.
Further she said the manager lets his favorite clients stay out all night, even though it's against the rules. Also, she says he rides around with women in our company vehicle - also against the rules. There was a lot more, but you get the idea. A lot of complaints.
My question is that if our place is so terrible why doesn't she move her son across the street to her house? Hmm...
In any case I'm still monitoring the fax machine. And so far no "documentation" has come in.
I guess I'll check it again in the morning.
