We have guidelines for the residents. We have guidelines for managers. We have certain ways of collecting and handling service fees. We use generally accepted accounting procedures (GAAP) when handling our funds.
We have groups clients must attend, both in the house and outside the house.
We have standards for cleanliness; everyone has a chore to perform each day.
So when we took over another program this week we were a little shocked at the operation. It seemed like no one was accountable for anything.
We thought we were buying a recovery program. But there didn't seem to be much recovery going on. Managers were lying about how many residents were in the program. For example, they would tell their bosses there were only 10 people in the program. But in reality there would be 30 to 50. And of course we could only imagine where the extra money was going.
It took us around a year to purchase this property. And it'll probably take us another year to get it into the condition and operating the way we want.
One thing I know, it'll be an entirely different operation in a year than it was when we took it over this week.
